Terms of sale
Last updated: 20 August 2026
These Terms and Conditions of Sale apply to orders for physical products placed by consumers through https://sapoestore.com for delivery to an address accepted at checkout in France. They should be read before placing an order and are available on a durable medium on request.
1. Seller
ATELIER SAPOÉ, SASU with share capital of EUR 1,500, registered office at 12 Rue Étienne Dolet, 93170 Bagnolet, France; SIREN 981 346 968; SIRET 981 346 968 00010; RCS Bobigny 981 346 968; VAT FR27 981346968; email support@sapoestore.com.
2. Scope and precedence
These Terms govern consumer purchases of physical goods. Workshops, training, consultancy or other services are not covered unless a product page expressly states otherwise and provides the applicable service terms. Mandatory law prevails over any conflicting clause.
The product page, checkout information, order confirmation, Return and Refund Policy, Shipping Policy and Privacy Policy form part of the contractual information. If product-specific information conflicts with a general term, the product-specific information accepted at checkout prevails to the extent permitted by law.
3. Products
Essential characteristics, ingredients or materials, quantity, price and any product-specific instructions are shown on the relevant product page. Customers should review ingredient lists, warnings and directions before use, particularly where they have allergies or sensitivities.
Handcrafted or batch-made products may show reasonable variations in colour, shape, scent or finish that do not alter essential characteristics. Product photographs are illustrative, and screen settings may affect colour display.
4. Prices and taxes
Prices are displayed in euros and include applicable French VAT unless expressly stated otherwise. Delivery charges are shown separately before the order is submitted. ATELIER SAPOÉ may change future prices at any time, but an accepted order is charged at the price confirmed at checkout, subject to correction of an obvious error before acceptance.
5. Ordering process
The customer selects products, reviews the cart, provides accurate billing and delivery information, chooses an available payment method and confirms the order after reviewing the total price and these Terms. The customer can correct input errors before final submission.
An automatic acknowledgement confirms receipt of the order but does not necessarily constitute acceptance. The contract is formed when ATELIER SAPOÉ sends an order confirmation or dispatch confirmation indicating acceptance. We may refuse or cancel an order before acceptance for unavailability, payment failure, suspected fraud, unlawful activity, an obvious pricing error or inability to deliver. Any captured payment for a cancelled order will be refunded.
6. Availability
Products are offered while stocks last. If a product becomes unavailable after ordering, we will notify the customer and refund the unavailable item without undue delay. Substitution will occur only with the customer's agreement.
7. Payment
Available payment methods are Visa and Mastercard. Payment is due when the order is submitted and is processed through authorised payment providers using secure controls. The customer confirms that they are authorised to use the selected method. An order may be suspended or cancelled if payment is refused or cannot be verified.
8. Delivery
Orders are processed within 1 to 3 business days and are normally delivered within France 3 to 5 business days after dispatch. Standard tracked shipping is EUR 7.99 and is free when the eligible merchandise subtotal is at least EUR 65.00 after discounts and before shipping. International delivery is not currently offered.
Delivery estimates, address corrections, tracking, delays, loss and damage are addressed in the Shipping Policy at https://sapoestore.com/policies/shipping-policy. Risk passes when the consumer or a designated third party other than the carrier physically receives the goods, except where the consumer independently commissioned a carrier not proposed by us.
9. Transfer of ownership
Ownership transfers after full payment of the order. This clause does not alter the statutory transfer-of-risk rule applicable to consumers.
10. Right of withdrawal
A consumer has 14 calendar days from receipt of the goods to communicate a decision to withdraw without giving a reason. For separately delivered goods in one order, the period begins on receipt of the last item, lot or piece.
The customer may use the online withdrawal function displayed on the Website during the withdrawal period, the model form in the Return and Refund Policy, or any other unambiguous statement sent to support@sapoestore.com. The goods must then be returned without undue delay and no later than 14 calendar days after notification.
The customer bears the direct return cost unless the return results from our error or a damaged, incorrect or non-conforming product. No restocking fee is charged. Full details and the model form are available at https://sapoestore.com/policies/refund-policy.
11. Withdrawal exclusions
The right of withdrawal does not apply where a statutory exception applies, including goods made to the customer's specifications or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods not suitable for return for health-protection or hygiene reasons after the seal has been broken.
A soap, cosmetic or hygiene product is not excluded merely because of its category, promotional status or reduced price. Statutory rights for defective or non-conforming goods remain unaffected.
12. Refund following withdrawal
We refund all payments received for returned goods, including the least expensive standard outbound delivery cost, without undue delay and no later than 14 days after notification of withdrawal. Additional cost resulting from a more expensive delivery choice is not refunded.
For goods, we may withhold reimbursement until the goods are received or the customer provides evidence of dispatch, whichever occurs first. Refunds use the original payment method unless another no-fee method is expressly agreed.
13. Legal guarantee of conformity
ATELIER SAPOÉ is liable for lack of conformity existing at delivery that appears within two years after delivery, under Articles L217-3 and following of the French Consumer Code. The consumer may request repair or replacement under the statutory conditions. The chosen remedy must be provided without charge, within a reasonable period that may not exceed 30 days, and without major inconvenience.
Where repair or replacement is impossible, disproportionate, refused, delayed beyond the lawful period, or causes major inconvenience, the consumer may be entitled to a price reduction or termination of the sale under the statutory conditions. These rights are free of charge and are independent of any commercial warranty.
14. Guarantee against hidden defects
The seller is also bound by the guarantee against hidden defects under Articles 1641 and following of the French Civil Code. Where a hidden defect makes the product unfit for its intended use or substantially reduces that use, the customer may choose, under the statutory conditions, to return the product for a refund or retain it for a partial refund. The action must be brought within the applicable legal period from discovery of the defect.
15. Product use and safety
Products must be stored and used in accordance with their labelling, ingredient information, warnings and intended use. Stop using a product if an adverse reaction occurs and seek appropriate professional advice where necessary. Improper storage or use may affect product quality, but this clause does not limit rights arising from a defect or non-conformity existing at delivery.
16. Liability
ATELIER SAPOÉ remains responsible for obligations that cannot legally be excluded. Subject to mandatory consumer law, it is not responsible for damage caused solely by misuse contrary to instructions, unauthorised alteration, normal wear, or events outside reasonable control. Nothing limits liability for fraud, wilful misconduct, personal injury caused by negligence or statutory product liability.
17. Force majeure
Neither party is liable for delay or failure caused by an event meeting the legal definition of force majeure. The affected obligation is suspended for the duration of the event. If performance becomes permanently impossible, the contract may be terminated and amounts due for unperformed obligations refunded, subject to applicable law.
18. Personal data
Personal data is processed as described in the Privacy Policy at https://sapoestore.com/policies/privacy-policy.
19. Evidence and electronic records
Electronic order records, confirmations and payment records may be retained as evidence of transactions, subject to applicable data-protection and evidence rules. Customers should keep order confirmations and these Terms on a durable medium.
20. Governing law and disputes
These Terms are governed by French law. A consumer retains any mandatory protection granted by applicable law. The parties should first attempt to resolve a complaint directly through support@sapoestore.com. Nothing in these Terms limits the consumer's right to bring a claim before a court having jurisdiction under mandatory rules.
21. Severability and non-waiver
If a clause is held invalid or unenforceable, the remaining clauses continue to apply. A failure to enforce a right immediately does not waive that right.
22. Changes
The Terms applicable to an order are those accepted when the order is placed. Updated Terms apply only to future orders unless a change is required by law or expressly agreed.
23. Contact
Email: support@sapoestore.com. Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m., France local time, excluding French public holidays.
Appendix - Model withdrawal form
To: ATELIER SAPOÉ, 12 Rue Étienne Dolet, 93170 Bagnolet, France - support@sapoestore.com
I hereby notify you that I withdraw from the contract for the sale of the following goods:
Product(s): ____________________________________________________________
Order number: ____________________________________________________________
Ordered on: ____________________________________________________________
Received on: ____________________________________________________________
Customer's full name: ____________________________________________________________
Customer's address: ____________________________________________________________
Email address used for the order: ____________________________________________________________
Date: ____________________________________________________________
Signature (only if submitted on paper): ____________________________________________________________