Shipping policy

Last updated: 20 August 2026

This Shipping Policy applies to physical-product orders placed through https://sapoestore.com for delivery to addresses accepted at checkout in France. International delivery is not currently offered.

1. Order processing

Orders are normally prepared within 1 to 3 business days after payment authorisation. Business days are Monday to Friday, excluding French public holidays. Orders placed outside business hours begin processing on the next business day. A longer product-specific preparation time shown before purchase, including for personalised products, takes priority.

2. Delivery estimates

After dispatch, estimated delivery within France is 3 to 5 business days. The usual estimated total time from order confirmation to delivery is therefore 4 to 8 business days. Estimates are provided in good faith and are not guaranteed appointment times; any legally binding deadline shown at checkout or in the order confirmation remains applicable.

3. Shipping charges

Standard tracked shipping costs EUR 7.99 per order. Standard shipping is free when the eligible merchandise subtotal is EUR 65.00 or more after discounts and before shipping charges. The amount displayed at checkout is the applicable charge.

4. Tracking

Tracking is provided for dispatched orders where carrier tracking is available. Dispatch confirmation is sent to the email address provided at checkout. Tracking may take up to one business day to activate after handover to the carrier.

5. Delivery address

You are responsible for providing a complete and accurate delivery address. Contact support@sapoestore.com immediately if a correction is needed. We cannot guarantee a change after dispatch. Additional costs caused by an incorrect address, refusal of delivery or failure to collect may be charged only where permitted by law and attributable to the customer.

6. Delays

Carrier disruption, severe weather, strikes, public holidays and high-volume periods may cause delays. If an order is late, contact us so that we can investigate. Mandatory rights concerning late delivery remain unaffected.

7. Loss, damage and incorrect delivery

If a parcel appears lost, damaged, incomplete or incorrectly delivered, contact support@sapoestore.com with the order number and relevant evidence. Risk of loss or damage passes to a consumer when the consumer, or a designated third party other than the carrier, physically receives the goods, except where the consumer independently commissioned a carrier not proposed by us.

8. Partial shipments

An order may be divided into more than one parcel where operationally necessary. You will not be charged additional shipping solely because we divide an order. Tracking details may be issued separately.

9. Shipping origin and returns

Orders are dispatched from France. Returns are handled at ATELIER SAPOÉ, 12 Rue Étienne Dolet, 93170 Bagnolet, France, in accordance with the Return and Refund Policy at https://sapoestore.com/policies/refund-policy. Do not send a return before notifying support.

10. Contact

Email: support@sapoestore.com. Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m., France local time, excluding French public holidays.